Public Notices
Code of Conduct
Family & Children’s Counseling Service’s (FCCS) Code of Conduct (the Code) applies to all staff, board members, and independent contractors.
The Code of Conduct is approved by the agency’s Board of Directors and is a formal statement of the Agency’s commitment to the standards and rules of ethical conduct. FCCS is committed to detecting and preventing unethical or unlawful behavior, stopping such behavior as soon as possible after discovery, and to discipline staff who violate the Code, including those who neglect to report a violation.
All staff must comply with this Code, immediately report any alleged violations of wrongdoing, and assist management and compliance personnel in investigating allegations of wrongdoing.
While these standards addressed in the Code of Conduct are intended to guide staff in the course of their day-to-day responsibilities, they do not replace any Agency or program policies and procedures. There may be instances not addressed by the Code of Conduct or existing policies and procedures, or activities that may conflict with these standards. Staff is advised to seek direction from their supervisor, other management staff or the Compliance Officer in these instances.
Compliance Plan
It is the policy of Family & Children’s Counseling Services to comply with all applicable federal, state, and local laws and regulations, and payer requirements. It is also the Agency’s policy to adhere to the Code of Conduct adopted by the Board of Directors, the Executive Director and the Compliance Committee.
We remain committed to our responsibility to conduct our business affairs with integrity based on sound ethical and moral standards. We hold all employees, contracted practitioners, volunteers, vendors, and members of the Board of Directors to these same standards.
All employees, contracted practitioners, interns, vendors, and members of the Board of Directors shall acknowledge that it is their responsibility to report any instances of suspected or known noncompliance to their immediate supervisor, the Compliance Officer (CO) or the Executive Director. Reports may be made anonymously via the Compliance Complaint Box or the Reporting Line (1-844-299-1089). All reports can be made without fear of retaliation or retribution. Failure to report known noncompliance or making reports which are not in good faith will be grounds for disciplinary action, up to and including termination. Reports related to harassment or other workplace-oriented issues, will be referred to the Executive Director.
Whistleblower Policy and Procedure
Family & Children’s Counseling Services acknowledges that a critical aspect of its compliance program is an agency-wide culture that promotes prevention, detection, and resolution of instances of conduct that do not conform to federal and state requirements, as well as the Agency’s ethical and business policies. This policy prohibits retaliation of any kind toward the employee.
To promote this culture, FCCS established a compliance reporting process and a strict non-retaliation policy to protect employees and others from retaliation who report problems and concerns in good faith. Any form of retaliation or retribution may undermine the compliance resolution process and result in a failure of communication channels in the Agency. The Board of Directors is responsible for the implementation of this policy.
Complaints may be made to voice a concern
NYS Office of Mental Health – CNY Regional Office
545 Cedar Street
Syracuse, NY 13210
(315) 426-3930
National Alliance for Mentally Ill of NYS
Legal Services of CNY
OASAS Regional Office
OASAS Client Advocate
OASAS Commissioner
To Report Abuse or Neglect
NYS Justice Center for the Protection of People with Special Needs
(855) 373-2122