To protect the health of our staff, clients and the community, and to operate in accordance with county, state and federal recommendations, Family & Children’s is transitioning to telephone and telehealth services to ensure that clients have access to essential behavioral health services during the evolving COVID-19 health crisis. While we intend to continue offering services, please DO expect changes to how we do business:
• Our clinic facilities will be closed to the public effective Thursday, March 19 at 5:00 pm and remain closed until 8:00 am on Monday, April 6.
• Our phone lines for information, support and referral will be open Monday – Friday 9:00 am to 5:00 pm. We are still accepting new admissions/referrals! For information or to schedule appointments please call:
Binghamton (607) 729-6206
Cortland (607) 753-0234
Oneida (315) 280-0400
• In lieu of face-to-face contact, we will be delivering services through telephone or telehealth capabilities, including technology commonly available on smart phones and other devices. Clinical services will be offered Monday – Thursday from 8:00 am to 8:00 pm and Friday from 8:00 am to 5:00 pm, which is consistent with our normal clinic hours.
Most staff will work remotely from home using telephone and telehealth technology to perform their jobs. Some staff will continue to use our offices under social distancing guidelines. The agency has already been confirming telephone contact information for our clients and we have options available for clients who do not have access to a phone.
Please understand that we did not make this decision lightly. Individual and group counseling are critical for many in our community along with medication assisted treatment to support those in recovery. We have a strong sense of responsibility toward our clients and are making every possible effort to ensure that they have access to the services they need.
We thank you for your patience and understanding during this rapidly evolving situation and will provide additional updates if circumstances change.